Access or licence
Use the Service Desk for eligibility, application status, assignment or licence questions.
Access or licence (opens in a new tab)Support
Find the right contact
Choose the type of help you need. If you are unsure, contact the ITSC Service Desk, which will direct your enquiry to the appropriate team.
Accessibility support and alternative ways to apply
If you experience accessibility difficulties, please contact ITSC for assistance or an alternative way to apply.
Contact ITSC. (opens in a new tab)Course or teaching use
For a new AI-supported teaching, learning or pedagogical research activity, describe the purpose, expected users, required service or models, anticipated usage and project period.
View AI Services for Teaching and Learning (opens in a new tab)Funding or unit arrangement
Contact your unit coordinator about available licences or places, payment by your unit or the arrangement it selected.
Contact your Faculty, Department or unit coordinator. If you do not know who this is, contact ITSC. (opens in a new tab)Responsible use, research data or specialist governance
Contact the specialist team for research data, privacy, security or responsible AI questions.
Responsible use, research data or specialist governance (opens in a new tab)Technical issue
Use the Service Desk for activation, sign-in or service operation issues.
Contact ITSC. (opens in a new tab)Website feedback or content suggestion
To report outdated website content or suggest a CUHK AI resource for inclusion, email ai-hub@cuhk.edu.hk. Do not send passwords, confidential information, personal data or service credentials by email.